Shipping policy

📦 Shipping & Delivery Policy

Thank you for shopping with us. We offer both physical products (shipped directly to you) and digital downloads (delivered instantly via email). Please review the appropriate section below.

🚚 Physical Products

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).
After processing, you will receive a shipping confirmation email with tracking details (when available).

Estimated Delivery Times

Because we partner with global suppliers, shipping times vary by location:

  • United States: 7–15 business days

  • International: 10–25 business days

Delivery times may vary due to customs, weather, peak seasons, or carrier delays.

Shipping Costs

Shipping rates are calculated at checkout unless a promotion states otherwise (e.g., Free Shipping).

Tracking Information

If tracking is available, it will be emailed once your order ships.
Please allow 3–5 business days for tracking updates to appear.

Incorrect Address

Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect address, reshipping fees may apply.

Customs, Duties & Taxes

International customers are responsible for any import duties, taxes, or customs fees required by their country.

Lost or Delayed Packages

Once an order has shipped, carrier delays are outside our control.
If your order appears significantly delayed, please contact us and we will assist you.

📚 Digital Products (E-Books & Downloads)

Instant Delivery

All digital products are delivered immediately after successful payment.

You will receive:

  • A download link on the order confirmation page

  • A confirmation email with your download link

If you do not see the email, please check your spam/junk folder.

File Format

Most e-books are delivered in PDF format unless otherwise specified on the product page.

No Physical Shipment

Digital products are not shipped physically. No printed copy will be mailed.

Download Issues

If you experience trouble accessing your file, contact us at support@codexai.biz and we will resend the download link.

🔁 Returns & Refunds

  • Physical Products: Please refer to our Return & Refund Policy for eligibility and timeframes.

  • Digital Products: Due to the nature of downloadable content, all digital sales are final unless the file is defective or inaccessible.