About the Role

We’re looking for a motivated and customer‑centric Customer Support Specialist to join our online store team. You’ll be the first point of contact for customers shopping at Codex AI Online Store, helping deliver a seamless, friendly, and solution‑focused experience. You’ll handle customer inquiries, resolve issues, process order requests, and contribute to improving our overall customer experience.

Key Responsibilities

• Respond to customer inquiries via email, live chat, social media, and support tickets in a timely and professional manner.
• Assist shoppers with orders, including processing purchases, tracking shipments, handling returns, exchanges, and refunds.
• Provide accurate product information and help customers navigate the online store.
• Resolve complaints and issues quickly, escalating to the appropriate team when needed.
• Collaborate with operations and fulfillment teams to coordinate order issues and improve service delivery.
• Keep customer records up‑to‑date and track trends in feedback to support improvements.
• Help maintain and update the knowledge base/FAQs to reduce repeat inquiries.
• Contribute to enhancing customer satisfaction and retention by offering consistent, high‑quality support.

Qualifications

• High school diploma or equivalent; additional education in business, communications, or related field is a plus.
• Prior experience in customer support, ideally within e‑commerce or online retail.
• Excellent written and verbal communication skills with a friendly, patient attitude.
• Strong problem‑solving abilities and multitasking skills.
• Comfortable using CRM tools, support ticket systems, live chat platforms, and basic e‑commerce software.
• Ability to work independently and collaboratively as part of a remote team.
• Empathy, professionalism, and a customer‑first mindset.

Preferred Skills

• Experience with e‑commerce platforms such as Shopify, Magento, or WooCommerce.
• Familiarity with order management systems and support automation tools.
• Ability to handle multiple communication channels (email, chat, social media).

What You’ll Gain

• Opportunity to work remotely with an innovative online store team
• Chance to make meaningful impact on customer satisfaction and brand loyalty
• Collaborative and flexible work environment
• Potential to grow into advanced support or operations roles